What sets us apart from the rest?
Transparency
We practice being open, honest, and straightforward about our operations, decisions, performance, and values. Always sharing relevant information with stakeholders, employees, customers & investors. Clearly & accurately to build trust, foster accountability, and enable informed decisions. Even admitting mistakes rather than hiding them. This means sharing information even beyond legal requirements, covering finances, ethics, sourcing, and internal processes to create a culture of Integrity.
Customer Satisfaction / The 3 C's
COMMITMENT - Providing consistent, high-quality service that meets or exceeds expectations.
COMMUNICATION - Sharing information proactively, not just when asked, with clear, jargon-free language. Keeping you completely informed every step of the way. NO SURPRISES!
CONSISTANCY - Delivering a seamless and uniform customer experience across all touchpoints.
Our Footprint - Disclosure of Practices
Being candid about sourcing, pricing, performance, and even stumbling blocks along the way. Accessibility of information making data (financial, policies & metrics available to relevant parties.)
At times during demolition process will unveil additional unforeseen damage that needs to be replaced or repaired. We don't wait to discover this, we inform you in advance that for instance. When we remove your current flooring, if there is any subfloor to replace or repair there will be an additional cost for materials etc. If no damage exists then nothing changes.